PRIVACY POLICY
Vega Explorations respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact us, submit an inquiry, communicate with our team, or use our services.
This Privacy Policy is intended to comply with the General Data Protection Regulation – Regulation (EU) 2016/679 – where applicable.
For the purposes of the GDPR, Vega Explorations acts as the data controller for personal data collected through this website and through direct communications with us.
1. Who We Are
Vega Explorations
Email: contact@vegaexplorations.com
Address: 49 Hallam Street, London W1W 6JW
In this Privacy Policy, “Vega”, “Vega Explorations”, “we”, “us”, and “our” refer to Vega Explorations.
2. Personal Data We Collect
We may collect personal data in the following ways.
Information you provide directly
When you contact us, submit an inquiry, request information, or communicate with us, we may collect:
* Full name
* Email address
* Phone number
* Country of residence
* Travel interests and preferences
* Requested destination or journey
* Number of travelers
* Preferred travel dates
* Budget range, where provided
* Any message or information you choose to send us
If your inquiry develops into a booking or travel arrangement, we may request additional information needed to plan and operate your journey, such as:
* Passport details
* Date of birth
* Nationality
* Dietary preferences
* Accessibility needs
* Medical or mobility information relevant to the journey
* Emergency contact details
* Travel insurance information
* Payment or billing information
* Other information required for travel planning, logistics, permits, suppliers, or safety
Information collected automatically
When you visit our website, we may collect technical and usage information, including:
* IP address
* Browser type and version
* Device type
* Operating system
* Pages visited
* Time spent on the website
* Referring website or source
* Approximate location based on IP address
* Cookie and tracking data, where applicable
3. How We Use Personal Data
We use personal data for the following purposes:
* To respond to your inquiries
* To provide information about Vega journeys and services
* To understand your travel needs, preferences, and expectations
* To plan, customize, and operate travel experiences
* To communicate with you before, during, and after a journey
* To manage bookings, logistics, suppliers, payments, and customer service
* To provide travel-related support and operational updates
* To improve our website, services, content, and user experience
* To send marketing communications, where permitted by law or where you have given consent
* To maintain records of communications and business activity
* To comply with legal, regulatory, tax, accounting, and security obligations
* To protect our rights, property, travelers, suppliers, team members, and business operations
We do not sell your personal data.
4. Legal Basis for Processing
Where GDPR applies, we process personal data based on one or more of the following legal bases:
Consent
We may process your personal data where you have given consent, such as for certain marketing communications or non-essential cookies.
You may withdraw your consent at any time.
Contract or pre-contractual steps
We may process your personal data when necessary to respond to your inquiry, prepare a proposal, arrange a journey, manage a booking, or provide services requested by you.
Legitimate interests
We may process your personal data where necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms.
These interests may include:
* Responding to inquiries
* Improving our services and website
* Managing business communications
* Preventing fraud or misuse
* Protecting the security of our website and operations
* Maintaining business records
* Understanding customer interest in our services
Legal obligation
We may process personal data where required to comply with applicable legal, regulatory, tax, accounting, or security obligations.
Vital interests
In limited situations, we may process personal data where necessary to protect your vital interests or the vital interests of another person, for example in a medical or safety-related travel emergency.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
Cookies may be used for the following purposes:
* To operate the website
* To improve website performance
* To understand how visitors use the website
* To support analytics and measurement
* To support marketing activity, where applicable
Cookies may include:
* Essential cookies required for the website to function
* Analytics cookies that help us understand website usage
* Marketing or advertising cookies, where applicable
Where required by law, non-essential cookies will only be used after receiving your consent.
You may manage or withdraw cookie consent through the cookie settings available on the website, where such tools are provided. You can also control cookies through your browser settings.
Blocking some cookies may affect the functionality or performance of the website.
6. Marketing Communications
If you subscribe to our mailing list, submit an inquiry, or otherwise choose to receive updates from Vega Explorations, we may send you communications about journeys, destinations, services, events, offers, or related content.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at [contact@vegaexplorations.com](mailto:contact@vegaexplorations.com).
Even if you opt out of marketing communications, we may still send you service-related or transactional communications where necessary.
7. Sharing Personal Data with Third Parties
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
These third parties may include:
* Travel operators
* Local guides
* Hotels and accommodation providers
* Transport providers
* Activity providers
* Local destination suppliers
* Payment processors
* Website hosting providers
* CRM and email platforms
* Analytics providers
* Marketing platforms, where applicable
* Professional advisors, including lawyers, accountants, consultants, and insurers
* Authorities, regulators, courts, or law enforcement bodies, where required by law
When we share personal data with service providers, we expect them to protect the data and use it only for the purposes for which it was shared.
8. International Data Transfers
Because Vega Explorations provides international travel services, your personal data may be transferred to, stored, or processed in countries outside the European Economic Area.
This may include sharing information with travel suppliers, local operators, hotels, guides, transport providers, and other service providers in destination countries.
Where GDPR applies and personal data is transferred outside the European Economic Area, we take appropriate steps to protect the data, which may include using recognized transfer safeguards where required.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
* The nature of the information
* The purpose for which it was collected
* Whether you become a customer
* Legal, tax, accounting, or regulatory requirements
* The need to resolve disputes or enforce agreements
* Operational and security needs
Inquiry information may be retained for a reasonable period to manage follow-up communications and business records.
Booking and travel-related information may be retained for longer where required for legal, tax, accounting, insurance, operational, or dispute-resolution purposes.
When personal data is no longer required, we will delete it, anonymize it, or securely restrict access to it.
10. Data Security
We use reasonable technical, organizational, and administrative measures to protect personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
11. Your GDPR Rights
Where GDPR applies, you may have the following rights:
* The right to access your personal data
* The right to correct inaccurate or incomplete personal data
* The right to request deletion of your personal data
* The right to restrict processing of your personal data
* The right to object to certain processing activities
* The right to data portability
* The right to withdraw consent, where processing is based on consent
* The right not to be subject to certain automated decisions, where applicable
* The right to lodge a complaint with a data protection supervisory authority
To exercise your rights, contact us at [contact@vegaexplorations.com](mailto:contact@vegaexplorations.com).
We may need to verify your identity before responding to your request.
Some rights may be limited where we have a legal obligation or legitimate reason to retain or process certain information.
12. Right to Lodge a Complaint
If you believe that your personal data has been processed in a way that does not comply with the GDPR, you have the right to lodge a complaint with a competent data protection supervisory authority in the European Union.
We encourage you to contact us first so we can try to resolve your concern directly.
13. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal data from children under 16 without appropriate parental or guardian consent.
If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps.
14. Links to Third-Party Websites
Our website may include links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means that you acknowledge the updated Privacy Policy.
16. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:Vega Explorations
Email: contact@vegaexplorations.com
Address: 49 Hallam Street, London W1W 6JW